Megan Hawkins is the Head of Client Experience at Better U. Her journey to this role is deeply personal, rooted in her own transformative experience with trauma and recovery. In 2014, Megan survived a nightclub shooting that left her struggling with PTSD, depression, anxiety, and chronic pain. Traditional treatments failed to provide relief, as overprescribed medications left her feeling disconnected rather than healed. Her discovery of ketamine therapy marked a turning point, effectively managing her symptoms and igniting a renewed sense of purpose. Inspired by this life-changing experience, Megan began her work at Better U in an effort bring at-home ketamine therapy to others who, like her, felt let down by conventional mental health care. In her role as Head of Client Experience, she draws on her extensive customer relations expertise to build compassionate connections with clients. She designs customized support programs tailored to individual needs, helping clients integrate their therapy experiences into their daily lives. Megan’s empathetic and innovative approach ensures personalized care, reflecting her dedication to offering hope and healing to those navigating mental health challenges.